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Gerneral Qusetions And Answers

Uploading CGI Scripts


Common Reasons For 500 Error Messages:
1.  It is vitally important that you use the proper permissions for all cgi files. All
executable cgi scripts must be chmod to 755. All folders that contain cgi
scripts (Including the cgi-bin and any folders within the cgi-bin) must be
chmod to 755. Dirs and files that your cgi script writes data to must be chmod to 777.
2. If you use an FTP program to upload your scripts, you must use ASCII mode. If you use 'Binary', your script will not work.
3. Wrong absolute server path setups in config.pl file.

Download This is a script that displays your absolute server path statements, and path to the sendmail exc.. need for the setup of most cgi perl scripts 

===== FAQ and Troubleshooting =====

Q. How do I find my absolute server path statement info that goes here in the config.cgi file

$config{'basepath'} = '/your/server/path/cgi-bin/auction/auctiondata/';

A. You can get your server absolute path statement and other info needed like the path to the servers sendmail need by the software by using a server info display program like this one clicking here. You need to place it in your cgi-bin dir on your server and give it the permissions of 755, then run it VIA your browser http://www.your.com/cgi-bin/envtest3.cgi

Q. I keep getting this Error: The item number may not contain any non-numeric characters.

A. This problem happens when using FrontPage the backup dir's _vti_cnf it creates under the auctiondata dir and all the category dirs under it, the auction tries to read these FrontPage backups as a category and data file and can't giving you this error. So it you are getting this error you need to delete all the _vti_cnf dirs under your auctiondata dir and under all the categories dir under the auctiondata dir that FrontPage created. if your going to use FrontPage to update the webpages on your site set it up to exclude the cgi-bin dir as most all cgi scripts that make data files have a problem with these backups frontpage creates. the best it to use a normal ftp program to upload your files to your site.

Q. My users keep getting the error message:

 Error:
 We were unable to write to the user directory.

A. This is usually caused when a user is trying to bid on an
item or post an item and the server permissions are not set
correctly on the auctiondata dir and or all category dirs under the auctiondata dir they all need the permissions of  777 or (read/write/execute on an NT server)
You also should not put any files or directories in these folders you created  the
script will create them automatically.

Q. When a user is uploading an image to be posted with their auction item they keep getting the error message:

 Error:
 Can't open /your/server/path/auct-photos/temp/file.gif

A. This happens if the server path statements in the image upload setup section are not set up correctly in the config.pl file and or the yourphoto.pl file, and or the permissions not set correcty on the auct-photo dir and the auct-photo/temp dir  both of these have to have the permissions of 777 or (read/write/execute on an NT server)

Q. Mail is not sent to the user when a new user registers or then a auction item closes. Why?

A. Check the server path to your servers sendmail program, find this in your config.pl file and make sure this points to your servers sendmail (you may need to ask your host for the path to their sendmail.exe)

 $config{'mailprog'} = '/usr/sbin/sendmail';. 

 If your on a NT server then most of these use a program like Blat.exe so then you'll need to define this line in your config.pl file instead of the above sendmail. (comment out the one you do not use using the #)

$config{'smtp_addr'} = 'mail.your.com';

Q. When viewing some auction items I get a plug in error?

A. If you have the deluxe auction version this is caused by when the auction item was posted you selected music background and there is no music files in the music dir so the plug in could not find the music file and gave a plug in error. the auction does not come with music files you have to get your own NON Copyrighted music files.
 

Q. New Banner placed for rotation but still not
displaying a banner?

A. Check the permissions on the rbanner.pl file it need the permissions of 755  (read/execute on an NT server)

Q. The accounting is not saving the user info and or billing?

A. Check your /accounting/userbilling/ dir permissions  it needs the permissions of   777 or (read/write/execute on an NT server)


Q. How does the user payments work?

A.  If you have a PayPal.com, PayByCheck.com, Nochex.com, 2CheckOut.com account you can setup and turn them on in the config.pl file like this example below  using PayPal.com

         ##################################################
         # PayPal.com setup turn $config{'paypal'} = 'off'; to on if 
         # you have a PayPal Account

         $config{'paypal'} = 'on';

         $config{'paypalacc'} = 'youaccountname@your.com';
 

  Now when a user logs in to there user accounting by clicking this link: (Make A Payment or View Your Account) the payment options you have turned on (setup) in the config.pl file like PayPal.com will be displayed as a payment option. now the user can make a payment using this link, after payment has been made they will be taken back to the auction site and there accounting will have been auto credited in real time by the amount they just payed .

  Now for another option: This checks for Negative Balance, be for a user can post they must have a min balance you define in the config.pl file.

         ##############################
         # This checks for Negative Balance
         # be for a user can post they must 
         # have a min balance you define
         # set to on or off

         $config{'AccountStatus'} = 'off';

         ##############################
         # If the above is turned off this
         # has no effect
         # This checks for Negative or Positave Balance
         # be for a user can post they must 
         # have a min balance you define
         # define the min amount like:
         # example -5.00 for a max - ballance or 5.00 for a positive 

         $config{'MaxAccountBallance'} = '-5.00';
 

  Now if this is turned on and the user is below this amount you setup, the user is taken to a payment screen to make a payment to there account using the payment options you setup in the config.pl file like PayPal before they can post a new auction item. 

Q. How do I make new/different categories?

A. Edit the config.cgi to point to new categories.
The directories listed will be automatically created by the
script. Each category should be listed like:

###############################################
#
#   EXAMPLES OF CATEGORY AND A SUBCAT AND SUB-SUBCAT
#    %supercat = (
#
#        antiques => 'Antiques', # Sub Category
#        antiquesart => 'Art', # Sub Category with a Sub Category
#        antiquestables => 'Tables', # Sub Category with a Sub Category
#    );
#
## Define your sub categories here ############
#
#    %category = (
#
#        homes=> 'Homes', # No Sub Category
#
#        antiques01 => '<!--antiques-->Antiques', # Sub Category dir
#        antiques001 => '<!--antiques--><!--antiquesart-->ART', # # Sub Category with a Sub Category Dir
#        antiques0001 => '<!--antiques--><!--antiquetables-->Tables', # Sub Category with a Sub Category Dir
#    );
#
###############################################
 

Q. How do I edit or remove entries from the auction before the auction
closes?

A. The system administrator may edit or remove items from the auction
at any time.

 http://www.your.com/cgi-bin/auction/auction.pl?action=admin

The administrator password is defined in the config.cgi file.

Or the user/seller can edit their own item from that items display page using the link:  user you may edit this item

Q. How do I edit or remove registered users?

A. The system administrator may edit or remove registered users at any time.  Just use the URL:

 http://www.your.com/cgi-bin/auction/auction.pl?action=admin

The administrator password is defined in the config.cgi file.

Q. How do I administer users accounting info?

A. The system administrator may view  or credit registered users accounting info at any time. Just use the URL:

http://www.your.com/cgi-bin/auction/auction.pl?action=adminlogin

Q. Do users need accounts to post a product or place a bid?

A. Yes registrations are required for a user to sell a item and or bid on a auction item. Random passwords will be sent via e-mail and user data will be stored in the registration dir you specify.

Q. Are closed items retained on the server?

A. Yes when an item closes, e-mail is sent to both the winning
bidder and the seller explaining the results.  Then the auction item will be copied to the closed directory upon close, Then after X days default is 46 the closed auction items will be deleted from the closed dir along with there images if one was uploaded.

Q. When is e-mail sent out?

A. E-Mail is sent out when a bid is placed to the seller and bidder, out bid email will also be sent, and when auctions items close and when a user registers they will be send their then user password.
 

Q. How does the command line for the script work?

A. When called from a web browser, the script can be called
http://www.your.com/cgi-bin/auction/auction.pl (for the default main page) http://www.your.com/cgi-bin/auction/auction.pl?action=dispcat (Also for the default main page)                                                                http://www.your.com/cgi-bin/auction/auction.pl?action=dispcat2  (for the type 2 main page)                                                                            http://www.your.com/cgi-bin/auction/auction.pl?action=dispcat3  (for the type 3 main page)                                                                           http://www.your.com/cgi-bin/auction/auction.pl?action=dispcat4  (for the type 4 main page)                                                                             http://www.your.com/cgi-bin/auction/auction.pl?action=dispcat5  (for the type 5 main page)   

Rotating Featured Main Displayes                                                                                                          http://www.your.com/cgi-bin/auction/auction.pl?action=dispcat6  (for the type 6 main page)                                                                            http://www.your.com/cgi-bin/auction/auction.pl?action=dispcat7  (for the type 7 main page)

Q. What is file locking, and how can I enable/disable it?

File locking is included to eliminate the
risk of data corruption on high-traffic sites.  If two users try
to post a bid at the EXACT SAME TIME, file locking will delay
the second poster until the first poster is finished posting.  File
locking should be enabled unless your server does not support it.
If you get weird flock errors or your script crashes, try setting
$flock = 0.

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